Shipping & returns

Shipping 

When you' ve placed your order, an order confirmation is sent to your email. When the product is sent from us, a new confirmation email is sent and includes a tracking so you can follow your order. You will receive an e-mail, text, or a notification in your Shipping app when the package is ready for pickup (please watch out for spam). 

Note that we cannot guarantee delivery dates as the shipping companies' handling is beyond our control. 

Please respect that unclaimed packages are returned to us within 2-4 weeks. When the package reaches us, we make a return transaction minus the cost of shipping and return shipping plus any additional costs the shipping provider might claim due to the missing pickup (see prices in the return section of this page). 

Shipping costs

Sweden, Denmark, Finland 

Free shipping for orders with a value over 1 500 Sek. For purchases with lower amounts, the shipping cost is from 99 Sek. Note that we cannot guarantee delivery dates as the shipping companies' handling is beyond our control. 

EU 

Free shipping for orders with a value over 150 Euro. For purchases with lower amounts, the shipping cost is from 15 Euro. The shipment is via DHL and the delivery time is 2-5 days. Note that we cannot guarantee delivery dates as the handling by the shipping companies is beyond our control. 

USA, UK, Canada and Norway  

Free shipping for orders with a value of over 150 Euro. For purchases with lower amounts, the shipping cost is from 25 Euro. Shipping is by FedEx or DHL and delivery time is 2-5 days. Note that we cannot guarantee delivery dates as the s as the handeling by the shipping companies is beyond our control. 

The rest of the world 

For orders to the rest of the world, the shipping cost is 50 Euro. Distributor and delivery time depends on destination. If you are unsure whether we deliver to your part of the world, please contact us via care@bukvybag.com before placing your order and we will find out all the details. You can also contact your customs office to find out about any customs charges. 

Customs  

Customs in the United States: The Customs declare goods in the United States on purchases over $800 at a customs fee of 9%. If you want to return an item, customs should also return this fee, but this is not something that Bukvy can be responsible for or guarantee. For more info, contact The US Customs.  

Customs in Norway and the UK: Please note that these countries are outside the EU and customs charges apply. For more info, contact customs in Norway/UK. 

Returns 

Returns must be made 14 days after delivery. If you regret your purchase, start by writing to us at care@bukvybag.com. Always include your order number in the subject line and we will find everything we need to help you as quickly and easily as possible. When we have approved your return, we will create a delivery note for you which you attach to the package. 

Remember that the product must be in the same condition and sent in the same or equivalent packaging as when you received it. Once the return shipment has reached us and we have checked the bag, a refund will be made to the account/card from which the transaction was made. The return cost (see prices below) will be deducted from the return amount. 

For returns from OUTLET, see separate page: Terms & Conditions: OUTLET

Return costs 

Sweden, Denmark, Finland: 30 Euro 

Europe: 40 Euro 

USA, UK and Norway: 50 Euro 

 Rest of the world: 150 Euro