When you have placed your order, a receipt is generated and sent to your email address. When the product is sent from us, a confirmation email is created that includes a tracking number with which you as a customer can follow your order. You will receive an e-mail, text, or a notification in your Postnord app when the package is ready for collection (please watch out for spam).
Please respect that unclaimed packages are returned to us within 2-4 weeks. When the package reaches us, we make a return transaction minus the cost of shipping and return shipping (see prices in the return section of this page).
Sweden, Denmark, Finland
Free shipping for orders with a value over 1 500 Sek. For purchases with lower amounts, the shipping cost is 79 Sek. The shipment goes via Postnord and the delivery time is 2–4 days. Note that we cannot guarantee delivery dates as the shipping companies' handling is beyond our control.
Free shipping for orders with a value over 150 Euro. For purchases with lower amounts, the shipping cost is 15 Euro. The shipment is via DHL and the delivery time is 2-5 days. Note that we cannot guarantee delivery dates as the handling by the shipping companies is beyond our control.
USA, UK, Canada and Norway
Free shipping for orders with a value of over 150 Euro. For purchases with lower amounts, the shipping cost is 25 Euro. Shipping is by FedEx or DHL and delivery time is 2-5 days. Note that we cannot guarantee delivery dates as the s as the handeling by the shipping companies is beyond our control.
The rest of the world
For orders to the rest of the world, the shipping cost is 50 Euro. Distributor and delivery time depends on destination. If you are unsure whether we deliver to your part of the world, please contact us via firstname.lastname@example.org before placing your order and we will find out all the details. You can also contact your customs office to find out about any customs charges.
Customs in the United States: The Customs declare goods in the United States on purchases over $800 at a customs fee of 9%. If you want to return an item, customs should also return this fee, but this is not something that Bukvy can be responsible for or guarantee. For more info, contact The US Customs.
Customs in Norway and the UK: Please note that these countries are outside the EU and customs charges apply. For more info, contact customs in Norway/UK.
For returns of Samples and Seconds, see separate page: Terms & Conditions for Samples & Seconds
Returns must be made 14 days after delivery. If you regret your purchase, start by writing to us at email@example.com. Always include your order number in the subject line and we will find everything we need to help you as quickly and easily as possible. When we have approved your return, we will create a delivery note for you which you attach to the package.
Remember that the product must be in the same condition and sent in the same or equivalent packaging as when you received it. Once the return shipment has reached us and we have checked the bag, a refund will be made to the account/card from which the transaction was made. The return cost (see prices below) will be deducted from the return amount.
Sweden, Denmark, Finland: 20 Euro
Europe: 25 Euro
USA, UK and Norway: 40 Euro
Rest of the world: 50 Euro